This service is completely turn-key, ‘Done-For-You’ review management. You won’t lose another nights sleep or have your blood boiling over another negative review with Five by Five on your team!
This service is guaranteed to turn your review sites into sources of new and repeat business without investing advertising money.
With this ‘White Glove’ service you will be assigned an actual human being that is a highly-trained professional as your dedicated account manager. They will of course be backed up by the Five by Five team, since all humans need to sleep once in a while.
This always includes Google, YELP, Trip Advisor, and Facebook. It will be customized to the client’s needs for all other sites. If it’s a site that’s important to you, it’s important to us. Our initial Scorecard Assessment will discover all sites where your customers have posted.
The initial set-up includes a dive into reviews posted over the previous three months or so. We’re looking for negative reviews we can have removed under the platform user guidelines and where appropriate, we will post responses.
Through a partnership with Moz, we will monitor and update your NAP citations (name, address & phone number) across all internet sites.
We will respond to EVERY review, positive and negative. We will create a ‘style sheet’ that allows us to respond in the unique and personalized voice of the owner or company. This gives us the ability to create distinctive responses that fit the desired brand personality and image. We also look for soft marketing opportunities and create responses that capitalize on them.
We are quite skilled at turning negative reviews around or having them removed, and we will always be looking for opportunities to do this for you. During your on-boarding we will discuss this and design a standard process that meets with your approval.
We generate detailed automated reports sent to your email inbox. The details and frequency are customized to your needs. You and your management will always know where you stand and what we’ve done on your behalf. Our reports can include:
We provide personalized landing pages to promote customer feedback and generate new positive reviews on the sites where we need them. We also provide a unique QR code for each making it easy for your servers to present and even easier for your customers to engage.
We’ve learned that a simple card with your QR code increases server and customer engagement to generate a steady flow of new positive reviews. We will design and print these for you to get things off on the right foot.
It doesn’t happen often, but we’ve been at this long enough to know it does happen. Someone posts something that ignites a viralonslaught of negative reviews. We provide a “Whatever it takes” policy to mitigate these situations for you.
To help you keep your staff engaged with the simple actions that make a huge difference in maintaining a positive review rating we offer video training and live virtual training. Topics Include: mitigating negative issues on-site, how to appropriately solicit positive reviews, proper usage of the Feedback and Review Request cards and more (new trainings created regularly).